REFUND, CANCELLATION & SHIPPING POLICY

Apes N Monkeys Innovations Pvt Ltd | Zapmonc.com

This policy outlines the terms regarding the fulfillment of physical NFC hardware and the subscription of digital services provided by Zapmonc. By placing an order, you agree to the terms below.

1. SHIPPING & DELIVERY POLICY (PHYSICAL GOODS) Zapmonc provides high-quality NFC-enabled hardware including business cards, tags, and stickers. We currently ship exclusively within the Republic of India.

1.1 Processing Time: Since our products are customized with your professional branding, we require 3 to 5

business days for production, encoding, and quality testing before dispatch. 

1.2 Shipping Partners: We utilize premium courier services (e.g., BlueDart, Delhivery, DTDC) to ensure safe

delivery. Transit time typically ranges from 2 to 7 business days depending on your location in India. 

1.3 Tracking: A tracking ID will be shared via email/SMS once the shipment is handed over to our logistics

partner. 

2. REFUND & RETURN POLICY

Our refund policy is divided into two distinct categories based on the nature of the product:

2.1 Physical NFC Hardware We offer a 7-day "No-Questions-Asked" refund window for physical products,

subject to the following conditions:

• The product must be reported as defective (e.g., the NFC chip does not

scan on compatible devices).

• The physical card must be in its original condition, without physical damage

caused by the user.

• Custom Branding Note: If the product was customized with your name/logo and is

functional, we cannot offer a refund unless there is a manufacturing defect.

2.2 Digital SaaS Subscriptions

IMPORTANT: Digital services are non-refundable.

Once a digital vCard has been generated and the subscription (Monthly, Yearly, or Lifetime) has been

activated, we do not offer refunds. This is because the digital resources and hosting are provisioned

immediately upon purchase.

3. CANCELLATION POLICY

3.1 Order Cancellation: You may cancel your physical hardware order within 12 hours of placement for a full refund. After 12 hours, the production process begins, and cancellations are no longer accepted.

3.2 Subscription Cancellation: You may cancel your Monthly or Yearly subscription at any time via your dashboard. Access will remain active until the end of the current billing cycle. No partial refunds are provided for unused days.

4. DEFECTIVE OR DAMAGED GOODS

If you receive a package that is visibly damaged, please do not accept the delivery and contact us immediately at support@zapmonc.com. For internal hardware defects (non-functional chips), please provide a video proof of the scan failure within 48 hours of delivery to initiate a free replacement.

5. SUMMARY

Item Type - Refund Eligibility - Conditions

Physical NFC Card - Yes - (7 Days) Defects or "No-Questions" (Non-customized only)

Digital Subscription - No - Immediate activation of SaaS resources

Shipping Charges - No - Non-refundable once item is dispatched

Registered Office: 5-1/16, Phase-3, Mythri Nagar, Madinaguda, Hyderabad, Telangana - 500049.

Contact: support@zapmonc.com